Privacy Policy

Introduction

Indo Global Holidaz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website indoglobalholidaz.com or use our travel services.

We are a Destination Management Company with offices in Delhi (India), London (UK), Melbourne (Australia), and Bali (Indonesia), serving travelers to Europe, United Kingdom, Scandinavia, Australia, and New Zealand.

Information We Collect

Personal Information

When you submit an inquiry or book with us, we may collect:

• Full name and contact details (email, phone number)
• Travel preferences and requirements
• Passport and identification details (for bookings)
• Payment information (processed securely through third-party providers)
• Dietary requirements and health information relevant to travel
• Emergency contact details

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms

How We Use Your Information

We use your information to:

• Process and manage your travel inquiries and bookings
• Communicate with you about your trips and provide customer support
• Send you travel updates, promotions, and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations and prevent fraud
• Share necessary details with travel partners (hotels, airlines, tour operators)

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Provide relevant content and advertisements

We use Google Analytics to analyze website traffic. You can opt out by installing the Google Analytics Opt-out Browser Add-on .

We use Google reCAPTCHA to protect our forms from spam. This service may collect hardware and software information. See Google's Privacy Policy .

Data Sharing and Disclosure

We may share your information with:

• Travel Partners: Hotels, airlines, tour operators, and other service providers necessary to fulfill your booking
• Payment Processors: Secure third-party payment providers
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments
• Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for legal and accounting purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

For EU/EEA residents, these rights are provided under the General Data Protection Regulation (GDPR).

International Data Transfers

As an international company with offices in India, UK, Australia, and Indonesia, your data may be transferred to and processed in different countries. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: