Terms of Service

1. Introduction

Welcome to Indo Global Holidaz. These Terms of Service ("Terms") govern your use of our website and travel services. By making a booking or using our services, you agree to be bound by these Terms.

Indo Global Holidaz operates as a Destination Management Company (DMC) with offices in Delhi (India), London (UK), Melbourne (Australia), and Bali (Indonesia).

2. Definitions

• "Company," "we," "us," "our" refers to Indo Global Holidaz
• "Client," "you," "your" refers to the person making a booking
• "Services" refers to travel arrangements, tours, and related services
• "Booking" refers to the reservation of travel services
• "Suppliers" refers to hotels, airlines, transport providers, and other third parties

3. Booking and Confirmation

3.1 Making a Booking

Bookings can be made through our website, email, or phone. A booking is considered confirmed only after we issue a written confirmation and receive the required deposit.

3.2 Accuracy of Information

You are responsible for ensuring all information provided (names, dates, passport details) is accurate. Errors may result in additional charges or booking failures.

3.3 Special Requests

We will make reasonable efforts to accommodate special requests (dietary requirements, room preferences, accessibility needs), but these cannot be guaranteed unless confirmed in writing.

4. Pricing and Payment

4.1 Pricing

• All prices are quoted in the currency specified at the time of booking
• Prices are subject to availability and may change until booking is confirmed
• Package prices include services as specified in the itinerary
• Prices do not include travel insurance, visa fees, or personal expenses unless stated

4.2 Deposit

A non-refundable deposit (typically 25-30% of the total cost) is required to confirm your booking. The exact amount will be specified at the time of booking.

4.3 Final Payment

The balance must be paid no later than 60 days before departure. For bookings made within 60 days of departure, full payment is required at the time of booking.

4.4 Payment Methods

We accept bank transfers, credit cards, and other payment methods as specified. Card payments may incur a processing fee.

5. Cancellation and Refunds

5.1 Cancellation by Client

Cancellations must be made in writing. The following charges apply:

5.2 Cancellation by Company

We reserve the right to cancel a booking due to force majeure, insufficient participants, or circumstances beyond our control. In such cases, you will receive a full refund or alternative arrangements.

5.3 Refund Processing

Refunds will be processed within 30 business days to the original payment method. Bank charges or currency conversion losses are the client's responsibility.

6. Changes and Amendments

6.1 Changes by Client

Requests for changes to confirmed bookings are subject to availability and may incur amendment fees. Name changes or date changes may be treated as cancellations.

6.2 Changes by Company

We reserve the right to make minor changes to itineraries. Significant changes will be communicated as soon as possible, and you may choose to accept the change, take an alternative, or cancel with a full refund.

7. Travel Insurance

Travel insurance is mandatory for all bookings. Your policy should cover:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or delayed baggage
• Personal liability

We are not liable for any losses that would have been covered by adequate travel insurance.

8. Travel Documents and Visas

You are responsible for obtaining valid passports, visas, and other travel documents. We may provide guidance but are not responsible for entry refusals due to inadequate documentation. Passports should be valid for at least 6 months beyond your return date.

9. Liability

9.1 Our Liability

We act as an intermediary between you and travel suppliers. We are not liable for:

• Acts or omissions of third-party suppliers
• Force majeure events (natural disasters, pandemics, political unrest, etc.)
• Your failure to follow instructions or obtain proper documentation
• Loss or damage to personal belongings
• Personal injury not caused by our negligence

9.2 Limitation of Liability

Where we are found liable, our maximum liability is limited to the total cost of your booking with us.

10. Client Responsibilities

You agree to:

• Provide accurate personal and travel information
• Comply with all applicable laws and regulations during travel
• Respect local customs and cultures
• Follow the instructions of tour guides and suppliers
• Behave responsibly and not disrupt other travelers
• Ensure you are physically fit for the activities booked

We reserve the right to refuse service or terminate bookings for inappropriate behavior.

11. Health and Safety

You are responsible for consulting healthcare professionals regarding vaccinations and health precautions. You must disclose any medical conditions that may affect your travel. Participation in adventure activities is at your own risk.

12. Complaints

If you have a complaint during your trip, please notify your guide or contact us immediately so we can attempt to resolve it. Written complaints should be submitted within 28 days of your return.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India, unless otherwise required by local consumer protection laws.

14. Changes to Terms

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

15. Contact Us

For questions about these Terms or our services, please contact: