The company is not responsible for the consequences or circumstances arising from services that are not provided by our company (flight disruptions, loss, or damage of luggage on flights, problems at borders/customs or those related to personal.
* Failure to pay the full balance by the due date may result in an increase in the program price.
If you have not paid in full by your due date, your booking will be subject to a $50 late fee. If you have not paid in full 15 days after your due date, your booking will be cancelled, and your deposit will be forfeited. If you make payments in excess of your balance due, you can choose to receive a refund of the excess amount or to convert it to a Travel Credit with no expiration date.
In each route, Indo Global Holidaz Uk Ltd specifies the services included on the trip. As a rule, a strictly literal approach must be followed that leads to the conclusion that, what is not specifically listed as included in the tour price, is excluded. In case of any doubts, the consumer should consult his agent before travelling in order to avoid further claims.
In general, any service that is not detailed as being included in the program, contract or information will be provided to the traveller, e.g.: Flights (unless stated otherwise), airport taxes, visas, taxes to enter or leave a country, tips (which are obligatory, for few destinations like the Europe, and must be paid directly on arrival to the driver and/or guide), extras in hotels, optional activities, and usually drinks during meals.
Deposits are non-refundable. However if cancelled more than 60 days before the travel date, you can transfer it to another date or trip. If cancelled less than 60 days before the trip, Deposits are non-refundable and non-transferable. For the balance amount, the below cancellation fee will be applicable.
When a cancellation is made - Cancellation Cost
| When a cancellation is made | Cancellation Cost |
|---|---|
| 06 days - Less than 72 hrs or no show | 100% No Refund |
| 30 - 07 days prior to arrival | 75% of the tour |
| 60 - 31 days prior to arrival | 40% of the tour |
Cancellation fees that will include the expenses incurred for services that cannot be cancelled regardless of the date of departure and once the reservation has been made.
If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name or your travel agent. You will be asked to pay an administration charge of $50, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
The Company has no responsibility for any changes in travel plans caused by airline delays and will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. It is solely up to the Customer to ensure the correct arrival and departure flight information from the Program's start and end cities as well as a correct spelling of his/her name.
In the case of a customer taking a coach tour, a mini-group in the privatized tours, or in the Trip Styles wants a change in the itinerary of his trip, a penalty will exist equivalent to management costs and the expenses derived for the modifications of services, which will be informed at the time of the request.
If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name or your travel agent. You will be asked to pay an administration charge of $50, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Indo Global Holidaz Uk Ltd has selected hotels that offer you the necessary comfort and that allows you to enjoy the city in which you are located.
Although there are differences in terms of comfort and location depending on the series offered, hotels are always (except for special circumstances) in the cities where you are going to, sometimes its central, other times is near the centre and in other cases in more peripheral areas, but always communicated with public transport to the city centre.
Hotels provided in our regular circuits, in private coaches or in groups, vary depending on the Series contracted. Indication of hotels should be considered as guidance depending on the availability which, in some cases, due to size and number of hotels in destination or the celebration of public holidays, events or otherwise; may undergo changes being replaced with nearby hotels of similar category and comfort.
Our accommodation is based on 4 and 5-Star hotels. Please keep in mind that standards, bed sizes and room dimensions can however vary between hotels of the same class, in different countries, and even in the same country. Please also remember the existence of accommodations with a special category or different from the usual ones, such as lodges (South Africa) / safari camps (Kenya and Tanzania)
There are hotel chains where a "twin" room (2 separate beds) may be a double bed and a sofa bed. The passenger in the option "to share" must assume in advance this possibility and solve this with his/her partner. Numerous hotels do not have triple rooms offering, instead, standard rooms based on twins or double bed with an extra bed which may be a camp-bed style or a sofa-bed.
Indo Global Holidaz Uk Ltd do not guarantee double bed /twin bed bedrooms in all hotels, it may happen that the only possible option is two twin beds. In a very equal way, in certain hotels chains, it is possible that a twin bedroom (two single beds) may be a double bed. Some countries require the validation of your credit card at the arrival of the hotel, normally to cover possible extra consumption during your stay. These rules fall outside of the competence of Indo Global Holidaz Uk Ltd . In the unlikely event that you receive an inappropriate charge, you must communicate directly with the hotel. Indo Global Holidaz Uk Ltd cannot be held responsible for transactions between client and hotel, although will help as much as possible.
Indo Global Holidaz Uk Ltd have a duty to select the accommodation providers that guarantee the quality standard according to their category and compliance with health protocols required by the laws and regulation of the country where the services are given. Indo Global Holidaz Uk Ltd has no liability to you for the actual provision of the accommodation. Should you consider they have a lack of maintenance or do not guarantee the sanitary and hygiene local standards, you must inform your tour leader to make an assessment of the particular circumstances with the receptionist or and hotel manager they will do their best to rectify the situation, and to let us know about the issues.
The client accepts responsibility for the proper conduct of all members of your party during your stay in the hotel/cruise. We reserve the right at any time to terminate the stay of any party member(s) whose behavior is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result For your safety, keep valuables/cash in the safety box in your room, if available, or in the reception. Always keep your belongings in sight, and pay careful attention to your bag and wallet, especially in open areas of the hotel (restaurants, reception, breakfast rooms, etcetera). Neither Indo Global Holidaz Uk Ltd nor the hotel can hold responsibility for any thefts or burglaries committed in public areas.
All of our private and regular circuits are bed and breakfast and additional night, commonly it will be a buffet. The day of incorporation to the tour, the breakfast is not included. Some of our tours may have some lunch or dinners included.
Normally the lunch/dinner services are pre-booked meals and client does not decide on the food. Drinks are frequently not included. Anyone with an allergy or special diet requirements must inform the travel agent. However, we must advise you that we cannot guarantee the service as special diets of any kind can seldom be catered for adequately within the constraints of menus made according to the gastronomy customs of each country.
Indo Global Holidaz Uk Ltd provides land transport services by coach or private vehicle (van or car) according to the product purchased. Not all our coaches have a WC. In case of providing them, they may have prepaid access to allow a free but moderate use of the WC in order to avoid inconveniences (smells, displeasing cleaning and emptying of waste tanks). There will also be regular stop in service areas.
In the Other Destinations Series’ tours, the standards of comfort, exterior and interior appearance of the coaches used for excursions, transfers and tours vary depending on the regulations in force in each country, and may be lower than of what’s normally used in Europe. In most of the destinations in this section the buses do not have a bathroom or Wi-Fi service.
We remind you that our coaches do not have wheelchair access ramps. The failure to notify the company of any difficulties and in the case that any assistance is needed to continue the tour, this will be billed directly to the selling agency.
In the case of a group trip with this anagram, there will be one or more changes of coach/guide during the tour in circuits.
In each trip we will notify you whether your transfer is included, that being from your arrival or departure point. The transfer can only happen if the correct and complete information in relation with the flight number/airport/timetable/train station/hotel has been sent to Indo Global Holidaz Uk Ltd , being the responsibility of the traveller or the travel agency of forwarding all necessary information. Please check that all information is correct in your voucher. Indo Global Holidaz Uk Ltd will not assume any reimbursement, compensation, or responsibility if the information has not been received or was not correct.
Our transfer agent will wait for you, holding a sign with your name or “Indo Global Holidaz Uk Ltd ”, after you have collected your luggage and gone through customs inspection. Do make sure to exit through the closest door after you have collected your luggage, which is usually the one indicated as the exit for your flight. It could be that we ask you to approach a designated meeting point. The transfer may be private or shared with other passengers.
If at any point you were to suffer a delay arriving to the meeting point (held during customs check, loss of luggage, etc.), missing a connecting flight or your flight number was changed, you must urgently contact the transfer agent or the emergency phone number that you can find on your travel voucher. In case you failed to notify this information, the transfer agent, after waiting for 45 minutes, in the case of airports and 30 minutes in the case of train stations, would leave and you would lose any right to the transfer service. In case you have also requested a departure transfer, please verify with your guide the schedule for our pick-up time on the day of your flight.
Unless otherwise stated, the meeting point or start point for services in grouped travels by coach or privatized from regular tours, will be in the hotel confirmed for your tour (or for the extra nights on your tour). It is also important that you check if in your voucher it is established another departure place. If there is “No Show” at the place, day and time confirmed for the beginning of your tour as during the development of the same, as well as in the optional excursions may suppose the loss of the purchased services with no right to any refund of them.
Indo Global Holidaz Uk Ltd reserves the right to alter the details of the itineraries (with the purpose of adapting them to the time of the year or when the guide considers it necessary) and in exceptional circumstances (breakdowns, traffic delays, or climatological problems, periods or situations extremely complicated) the order of visits or the visited points. Most of the time when these changes are foreseeable the information will appear in your voucher information.
Indo Global Holidaz Uk Ltd cannot take responsibility, if by coincidence, in holiday days, strikes, weekdays closure or other factors of force majeure some of the museums or monuments of the cities travelled cannot be visited during the route. We recommend our passengers to read with attention the itineraries and detailed itineraries and all the descriptive information in the page on our website.
The area that holds the luggage is limited in the coaches, in case that all baggage does not fit in coach or van holdings, our tour leader may send the luggage of the passengers carrying more than authorized amount by express parcel services. Passengers bearing such excess are responsible for all shipping charges.
Hand luggage is the sole responsibility of the passenger throughout the trip, look after your property at all times. Indo Global Holidaz Uk Ltd shall have no liability for any loss, theft or damage occurring to any hand luggage or item placed in the coaches.
We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.
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